Cancellation & Refund Policy

1. Credit packs

If you purchase a credit pack and have not used any credits from it, you may request a full refund within 14 days of purchase.

Once a credit has been consumed (a conversion has been run), refunds for the remaining, unused credits are granted at our discretion, for example when a technical issue prevented you from using them.

2. Subscriptions

Subscriptions can be cancelled at any time from your account page. Because the subscription grants access to a monthly allowance, we do not offer refunds for partial months — but you keep access to the Service until the end of the billing period you already paid for.

3. How to request a refund

Email support@example.com with the email address used for the purchase and the order or invoice number (shown on your Stripe receipt). We will review the request and, if approved, issue the refund to your original payment method within 5-10 business days.

4. Contact

Questions about this policy: support@example.com